Movavi Support

Sales&License FAQ 29

• What payment methods do you accept?
• I cannot complete my purchase. Payment issues.
• I purchased Movavi program online, but received no order confirmation or activation key.
• Does Movavi license have any limitations?
• What is the difference between Personal and Business license?

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Activation questions 15

• I have already purchased the license. Why do I have a trial version?
• Can’t activate the program. The program says my Activation Key is incorrect.
• I successfully activated the program. When I restarted it, it says ’You have a trial version’.
• I’ve just lost my Activation Key. Do I need to pay again to get it back?
• Movavi Effects Store Subscription Activation

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Choosing your Program 6

• What is the difference between Video Suite and Video Editor?
• How do I choose Movavi product?
• Which program should I buy if I want to capture a video from my computer screen and burn it to DVD?
• How do I choose the best video editing software?
• Can I edit photos in Movavi Video Suite?

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Download and Installation Questions 24

• [Windows OS] How to reinstall the program?
• [MacOS] How to reinstall the program on the current machine?
• Can I install Movavi for Windows program on Windows 10?
• [MacOS] My application crashes instantly.
• [MacOS] I cannot install Movavi program on my Mac. It says the program can't be open.

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Troubleshooting FAQ 5

• How do I update my graphic card drivers?
• OpenGL issues (Windows OS)
• Program interface is too large or too small for my screen (DPI issues)
• A small window stating "404 Not Found" blocks the program after launch
• How do I update sound card drivers (Windows OS)?

Movavi Video Editor 40

• How to eliminate the trial watermark
• How do I update to the latest version of Movavi Video Editor and Movavi Video Editor Plus?
• How to uninstall the program?
• How do I download packs from Movavi Effects Store subscription?
• How do I install an effects pack?

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Movavi Screen Capture 27

• Do any screen recording applications burn DVD?
• Are there any duration limitations for my recording?
• How can I make a screenshot with Movavi screen recording products?
• Is it possible to record from several screens (monitors) at once?
• Can I record video and/or audio as separate streams?

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Movavi Video Converter 34

• Can I use Movavi products for ripping protected DVDs or converting iTunes files?
• How do I cancel my subscription to Movavi Video Converter ?
• How many files can I convert simultaneously in Converter? How long does it take to convert the file?
• Is it possible to adjust metadata for converted file?
• How to add subtitles to video?

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Movavi Photo Products 7

• The application does not launch at the start.
• How to reinstall the program?
• Program interface is too large or too small for my screen (DPI issues)
• Can I edit pictures in a bulk with Movavi Photo Editor?
• How to add a watermark using Movavi Photo Editor?

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Movavi Video Suite 6

• "An unknown error occured" during the export. I cannot save and export my project.
• I receive a message "Your graphics card driver is out of date, which may cause performance issues."
• [Movavi Video Suite 14 and earlier] I receive error message ’cannot connect to server’ after closing Video Suite
• How can I export my project created in Movavi Video Editor if I purchase Movavi Video Suite?
• [Movavi Video Suite 14 and earlier] All of the modules in Video Suite except Editor work fine - when I launch Editor I receive Windows error message

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Movavi Clips Application (Mobile) 10

• I have a subscription to Movavi Clips. How do I cancel it?
• Can I get a premium access before the purchasing it?
• How do I refund Movavi Clips application if needed?
• How do I restore my purchase?
• I cannot save the video in Clips (iOS).

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