Movavi Support

Sales&License FAQ 29

• What payment methods do you accept?
• I cannot complete my purchase. Payment issues.
• I purchased Movavi program online, but received no order confirmation or activation key.
• Does Movavi license have any limitations?
• What is the difference between Personal and Business license?

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Activation questions 16

• I have already purchased the license. Why do I have a trial version?
• Can’t activate the program. The program says my Activation Key is incorrect.
• I successfully activated the program. When I restarted it, it says ’You have a trial version’.
• I’ve just lost my Activation Key. Do I need to pay again to get it back?
• Movavi Effects Store Subscription Activation

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Choosing your Program 6

• What is the difference between Video Suite and Video Editor?
• How do I choose Movavi product?
• Which program should I buy if I want to capture a video from my computer screen and burn it to DVD?
• How do I choose the best video editing software?
• Can I edit photos in Movavi Video Suite?

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Download and Installation Questions 24

• [Windows OS] How to reinstall the program?
• [MacOS] How to reinstall the program on the current machine?
• Can I install Movavi for Windows program on Windows 10?
• [MacOS] My application crashes instantly.
• [MacOS] I cannot install Movavi program on my Mac. It says the program can't be open.

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Troubleshooting FAQ 7

• How do I update my graphic card drivers?
• [Windows OS]OpenGL issues
• Program interface is too large or too small for my screen (DPI issues)
• An advertising blocks the program after launch
• How to switch between integrated and dedicated video cards

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Movavi Video Editor 37

• How to eliminate the trial watermark
• How do I update to the latest version of Movavi Video Editor and Movavi Video Editor Plus?
• How to uninstall the program?
• How do I download packs from Movavi Effects Store subscription?
• How do I install an effects pack?

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Movavi Screen Capture 26

• Are there any duration limitations for my recording?
• How can I make a screenshot with Movavi screen recording products?
• Is it possible to record from several screens (monitors) at once?
• Can I record video and/or audio as separate streams?
• I have problems with Movavi Gecata

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Movavi Video Converter 34

• Can I use Movavi products for ripping protected DVDs or converting iTunes files?
• How do I cancel my subscription to Movavi Video Converter ?
• How many files can I convert simultaneously in Converter? How long does it take to convert the file?
• Is it possible to adjust metadata for converted file?
• How to add subtitles to video?

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Movavi Photo Products 6

• How to reinstall the program?
• The application does not launch at the start.
• How do I remove a trial watermark?
• Is it possible to import an image from Photos into Movavi Photo Editor or integrate it with other MacOS applications?
• Can I edit pictures in a bulk with Movavi Photo Editor?

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Movavi Video Suite 6

• When installing the program I see a message that Movavi Video Suite is already running.
• I receive a message "Your graphics card driver is out of date, which may cause performance issues."
• How can I export my project created in Movavi Video Editor if I purchase Movavi Video Suite?
• "An unknown error occured" during the export. I cannot save and export my project.
• [Movavi Video Suite 14 and earlier] All of the modules in Video Suite except Editor work fine - when I launch Editor I receive Windows error message

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Movavi Clips Application (Mobile) 10

• Can I get a premium access before the purchasing it?
• I subscribed to 3-day free Movavi Clips trial but it looks like I was charged.
• I have a subscription to Movavi Clips. How do I cancel it?
• How do I refund Movavi Clips application if needed?
• How do I restore my purchase?

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