Movavi Support

Activation questions 23

• I have already purchased the license. Why do I have a trial version?
• Does Movavi license have any time limitations?
• Can’t activate the program. The program says my Activation Key is incorrect.
• I successfully activated the program. When I restarted it, it says ’You have a trial version’.
• I’ve just lost my Activation Key. Do I need to pay again to get it back?

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Choosing your Program 7

• What is the difference between Video Suite and Video Editor?
• Which program should I buy if I want to capture a video from my computer screen and burn it to DVD?
• How do I choose the best video editing software?
• Can I edit photos in Movavi Video Suite?
• How do I choose Movavi product?

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Download and Installation Questions 24

• How to reinstall the program (Windows OS)?
• I cannot install Movavi program on my Mac. It says the program can't be open.
• SE ACCESS VIOLATION Error
• How do I update my graphic card drivers?
• I want to move the program to another computer.

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Sales Questions 31

• What payment methods do you accept?
• I cannot complete my purchase. Payment issues.
• I purchased Movavi program online, but received no order confirmation or activation key.
• What is the difference between Personal and Business license?
• I want to move the program to another computer.

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Movavi Photo Products 8

• The application does not launch at the start.
• How to reinstall the program?
• A small window stating "404 Not Found" blocks the program after launch (Windows OS)
• Program interface is too large or too small for my screen (DPI issues)
• Can I edit pictures in a bulk with Movavi Photo Editor?

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Movavi products for Mac 3

• The installation seems to be stuck on 'Verifying'...
• My application crashes instantly.
• My application appears to be on another language

Movavi Screen Capture 32

• Graphic card issues (Windows OS)
• I receive error message when I start/stop recording my screen
• Recorded file has no video, only audio is playing (Windows OS)
• [Movavi Screen Capture 4, Movavi Video Suite 12 and earlier]: I receive error ’Crash dump created’ when I start recording
• Do any screen recording applications burn DVD?

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Movavi Video Converter 37

• [Movavi Video Converter 12 and earlier]: I tried to convert the video but got an error ’External conversion module does not respond’.
• Movavi Video Converter crashes with Windows Error each time I try to run it.
• Program interface is too large or too small for my screen (DPI issues)
• Why I cannot select Xvid codec for my output file?
• Can I use Movavi products for ripping protected DVDs or converting iTunes files?

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Movavi Video Editor 43

• "An unknown error occurred" during the export. I cannot save and export my project.
• How to eliminate the trial watermark
• The quality of my video after editing and exporting is lower than original
• Can I open a Movavi project on another computer?
• Movavi Video Editor crashes with Windows Error each time I try to run it.

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Movavi Video Suite 12

• "An unknown error occured" during the export. I cannot save and export my project.
• Graphic card (OpenGL) issues
• I receive a message "Your graphics card driver is out of date, which may cause performance issues."
• I receive Windows error message when trying to launch Video Suite main menu.
• [Movavi Video Suite 14 and earlier] I receive error message ’cannot connect to server’ after closing Video Suite

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How-tos 0

Movavi Clips Application (Mobile) 8

• I have a subscription to Movavi Clips. How do I cancel it?
• How do I refund Movavi Clips application if needed?
• How do I restore my purchase?
• I cannot save the video in Clips (iOS).
• I cannot open the video in Movavi Clips.

See all 8 articles