When the application crashes at the start, or errors at the launch come up, it is recommended to reinstall the program first. 


That also refers to a crash with Windows error.

  • Please uninstall the software using Control Panel -> Programs and Features (Uninstall a program).
  • Temporarily disable antivirus and firewall.
  • Download the file CLEAR_REGISTRY.reg here. Run the file and let it make changes to the registry.
  • Re-download your product and install it again.

Product crashes can also be resolved by updating the graphic card drivers on your computer.