When the application crashes at the start, or errors at the launch come up, it is recommended to reinstall the program first. 


That also refers to a crash with Windows error.

  • Please uninstall the software using Control Panel -> Programs and Features (Uninstall a program).
  • Temporarily disable antivirus and firewall.
  • Download the file CLEAR_REGISTRY.reg here. Run the file and let it make changes to the registry.
  • Download your program at the following link and install again.