Movavi Support

Activation questions 17

• How do I activate Movavi Video Editor, Movavi Video Editor Plus, Movavi Screen Capture (Windows)?
• How do I activate Movavi Video Converter or Movavi Video Converter Premium (Windows OS)?
• How do I activate Movavi Video Converter or Movavi Video Converter Premium (MacOS)?
• Does Movavi license have any time limitations?
• I’ve just lost my Activation Key. Do I need to pay again to get it back?

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Choosing your Program 8

• What is the difference between Video Suite and Video Editor?
• Which program should I buy if I want to capture a video from my computer screen and burn it to DVD?
• How do I choose the best video editing software?
• Can I edit photos in Movavi Video Suite?
• What is the difference between Movavi Video Converter and Movavi Video Converter Premium?

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Download and Installation Questions 20

• How to reinstall the program (Windows OS)?
• Can I install Movavi program on Windows 10?
• Can I install Movavi program on both my desktop and laptop?
• My antivirus program says that your file can be dangerous for my computer. What is the problem?
• How can I change language of the program?

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Sales Questions 30

• What payment methods do you accept?
• I want to move the program to another PC.
• What is Download Insurance Service?
• What is the difference between Personal and Business license?
• What address should I enter in the billing information screen? How do I enter a shipping address?

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Movavi Photo Products 8

• The application does not launch at the start.
• How to reinstall the program?
• A small window stating "404 Not Found" blocks the program after launch (Windows OS)
• Program interface is too large or too small for my screen (DPI issues)
• Can I edit pictures in a bulk with Movavi Photo Editor?

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Movavi products for Mac 2

• The installation seems to be stuck on 'Verifying'...
• My application crashes instantly.

Movavi Screen Capture 25

• Graphic card issues (Windows OS)
• I receive error message when I start/stop recording my screen
• Recorded file has no video, only audio is playing
• [Movavi Screen Capture 4, Movavi Video Suite 12 and earlier]: I receive error ’Crash dump created’ when I start recording
• Do any screen recording applications burn DVD?

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Movavi Video Converter 35

• OpenGL issues (Windows OS)
• [Movavi Video Converter 12 and earlier]: I tried to convert the video but got an error ’External conversion module does not respond’.
• Movavi Video Converter crashes with Windows Error each time I try to run it.
• Program interface is too large or too small for my screen (DPI issues)
• Why I cannot select Xvid codec for my output file?

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Movavi Video Editor 30

• Graphic card (OpenGL) issues
• "An unknown error occurred" during the export. I cannot save and export my project.
• How to switch between integrated and dedicated video cards
• Can I open a Movavi project on another computer?
• Movavi Video Editor crashes with Windows Error each time I try to run it.

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Movavi Video Suite 14

• "An unknown error occured" during the export. I cannot save and export my project.
• How to switch between integrated and dedicated video cards
• Graphic card (OpenGL) issues
• I receive a message "Your graphics card driver is out of date, which may cause performance issues."
• Is H.265 (HEVC) codec supported with Movavi programs?

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How-tos 0

Movavi Clips Application (Mobile) 6

• I have a subscription to Movavi Clips. How do I cancel it?
• I mistakenly purchased Movavi Clips application. How do I refund it?
• How do I restore my purchase?
• I cannot save the video in Clips (iOS).
• I cannot open the video in Movavi Clips.

See all 6 articles