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Knowledge base
Movavi Knowledge Base
Sales&License FAQ
28
What payment methods do you accept?
I cannot complete my purchase. Payment issues.
Does Movavi license have any limitations?
What is the difference between Personal and Business license?
What does Lifetime and Subscription mean? What are their differences?
See all 28 articles
Activation questions
18
I have already purchased the license. Why do I have a trial version?
Can’t activate the program. The program says my Activation Key is incorrect.
I successfully activated the program. When I restarted it, it says ’You have a trial version’.
I’ve just lost my Activation Key. Do I need to pay again to get it back?
Movavi Effects Store Subscription Activation
See all 18 articles
Choosing your Program
6
What is the difference between Video Suite and Video Editor?
How do I choose Movavi product?
Which program should I buy if I want to capture a video from my computer screen and burn it to DVD?
What Movavi program is right for me? Which one should i choose?
Can I edit photos in Movavi Video Suite?
See all 6 articles
Download and Installation Questions
26
[Windows OS] How to reinstall the program?
[MacOS] How to reinstall the program on the current machine?
Can I install Movavi for Windows program on Windows 10?
[MacOS] My application crashes instantly.
[MacOS] I cannot install Movavi program on my Mac. It says the program can't be open.
See all 26 articles
Troubleshooting FAQ
7
How do I update my graphic card drivers?
[Windows OS]OpenGL issues
Program interface is too large or too small for my screen (DPI issues)
An advertisement blocks the program after launch
How to switch between integrated and dedicated video cards
See all 7 articles
Movavi Video Editor
36
How to eliminate the trial watermark
How do I update to the latest version of Movavi Video Editor and Movavi Video Editor Plus?
How to uninstall the program?
How do I download packs from Movavi Effects Store subscription?
[Windows OS] I cannot start the program. The product crashes at the start.
See all 36 articles
Movavi Screen Capture
26
Are there any duration limitations for my recording?
How can I make a screenshot with Movavi screen recording products?
Is it possible to record from several screens (monitors) at once?
Can I record video and/or audio as separate streams?
I have problems with Movavi Gecata
See all 26 articles
Movavi Video Converter
33
Can I use Movavi products for ripping protected DVDs or converting iTunes files?
How do I cancel my subscription to Movavi Video Converter ?
How many files can I convert simultaneously in Converter? How long does it take to convert the file?
Is it possible to adjust metadata for converted file?
How to add subtitles to video?
See all 33 articles
Movavi Photo Products
6
How to reinstall the program?
The application does not launch at the start.
How do I remove a trial watermark?
Is it possible to import an image from Photos into Movavi Photo Editor or integrate it with other MacOS applications?
Can I edit pictures in a bulk with Movavi Photo Editor?
See all 6 articles
Movavi Video Suite
6
When installing the program I see a message that Movavi Video Suite is already running.
I receive a message "Your graphics card driver is out of date, which may cause performance issues."
How can I export my project created in Movavi Video Editor if I purchase Movavi Video Suite?
"An unknown error occured" during the export. I cannot save and export my project.
[Movavi Video Suite 14 and earlier] All of the modules in Video Suite except Editor work fine - when I launch Editor I receive Windows error message
See all 6 articles
Movavi Clips Application (Mobile)
11
Can I get a premium access before the purchasing it?
I subscribed to 3-day free Movavi Clips trial but it looks like I was charged.
I have a subscription to Movavi Clips. How do I cancel it?
How do I refund Movavi Clips application if needed?
How do I restore my purchase?
See all 11 articles