Troubleshooting FAQ

Questions on maintenance and product operability

How do I update my graphic card drivers?
First, you need to check your graphic adapter’s name and manufacturer. Please note that some laptops might have customized drivers. Therefore, you m...
Wed, 25 Nov, 2020 at 6:25 PM
[Windows OS]OpenGL issues
OpenGL is a software interface used for programming and executing applications that use 2D and 3D computer graphics. Most common symptoms are:  There'...
Thu, 12 Nov, 2020 at 1:25 PM
Program interface is too large or too small for my screen (DPI issues)
There are cases where unusual screen DPI causes program interface to scale incorrectly and similar issues. Common symptoms are: Program interface is too...
Thu, 26 Apr, 2018 at 11:34 AM
An advertising blocks the program after launch
Our programs usually show special promotions, usage manuals or other useful info after their launch in separate windows. The content of these windows is va...
Mon, 14 Dec, 2020 at 10:47 AM
How to switch between integrated and dedicated video cards
It is quite common for laptops to switch between 2 video cards to preserve battery life. Integrated video card (usually Intel) features low performance an...
Tue, 3 Nov, 2020 at 7:02 PM
How do I update sound card drivers (Windows OS)?
If you do not have sound during recording it may be useful to update the sound card drivers and thus reset the settings to default.  Open the Start men...
Thu, 7 Jun, 2018 at 9:36 AM
I cannot import some *.MOV or HEVC-encoded files into Movavi products
Please be advised that Movavi products do not support H.265/HEVC codec by default. Please learn more about HEVC encoding on our learning portal. It sh...
Mon, 7 Dec, 2020 at 5:16 PM