Troubleshooting FAQ

Questions on maintenance and product operability

How do I update my graphic card drivers?
First, you need to check your graphic adapter’s name and manufacturer. Please note that some laptops might have customized drivers. Therefore, you m...
Mon, 12 Oct, 2020 at 7:20 PM
OpenGL issues (Windows OS)
OpenGL is a software interface used for programming and executing applications that use 2D and 3D computer graphics. Most common symptoms are:  There'...
Mon, 12 Oct, 2020 at 8:10 PM
Program interface is too large or too small for my screen (DPI issues)
There are cases where unusual screen DPI causes program interface to scale incorrectly and similar issues. Common symptoms are: Program interface is too...
Thu, 26 Apr, 2018 at 11:34 AM
A small window stating "404 Not Found" blocks the program after launch
Our programs usually show special promotions, usage manuals or other useful info after their launch in separate windows. The content of these windows is va...
Thu, 24 Sep, 2020 at 5:09 AM
How do I update sound card drivers (Windows OS)?
If you do not have sound during recording it may be useful to update the sound card drivers and thus reset the settings to default.  Open the Start men...
Thu, 7 Jun, 2018 at 9:36 AM