Troubleshooting FAQ

Questions on maintenance and product operability

How do I update my graphic card drivers?
First, you need to check your graphic adapter’s name and manufacturer. Please note that some laptops might have customized drivers. Therefore, you m...
Wed, 25 Nov, 2020 at 6:25 PM
[Windows OS]OpenGL issues
OpenGL is a software interface used for programming and executing applications that use 2D and 3D computer graphics. Most common symptoms are:  There'...
Tue, 9 Feb, 2021 at 3:16 PM
Program interface is too large or too small for my screen (DPI issues)
Sometimes an unusual screen DPI (Dots Per Inch) can cause program interfaces to scale incorrectly, among other issues. Typical issues that are associat...
Thu, 28 Oct, 2021 at 1:12 PM
How to uninstall the program?
For Windows OS: When the application crashes at the start, or errors at the launch come up, it is recommended to reinstall the program.  Please uninst...
Wed, 10 Feb, 2021 at 7:23 AM
How to switch between integrated and dedicated video cards
It is quite common for laptops to switch between 2 video cards to preserve battery life. Integrated video card (usually Intel) features low performance an...
Tue, 3 Nov, 2020 at 7:02 PM
I cannot import some *.MOV or HEVC-encoded files into Movavi products
Please be advised that Movavi products do not support H.265/HEVC codec by default. Please learn more about HEVC encoding on our learning portal. It sh...
Tue, 27 Jul, 2021 at 7:41 AM
[macOS] Movavi Software compatibility with HEVC (H.265) decoded files
At the moment, Movavi Software does not support HEVC (H.265) decoded files, due to the difficulties with their licensing scenario and the inability of their...
Tue, 8 Jun, 2021 at 9:09 AM
An advertisement blocks the program after launch
Our programs usually show special promotions, software advice and other useful info in pop-up screens. The content of these screens is constantly changing,...
Tue, 9 Feb, 2021 at 11:37 AM
How to create and upload a portable project for customer support
Portable projects are a useful feature, in cases you need to move your project to another computer, or send it to someone else to share your work process. ...
Tue, 20 Apr, 2021 at 7:11 AM
How do I update sound card drivers (Windows OS)?
If you do not have sound during recording it may be useful to update the sound card drivers and thus reset the settings to default.  Open the Start men...
Thu, 7 Jun, 2018 at 9:36 AM