Please be advised that Movavi products do not support H.265/HEVC codec by default.
Please learn more about HEVC encoding on our learning portal.
It should be possible to utilize this codec if you use Windows 10, after installing this utility from Microsoft.
You are also welcome to check out our online video converter tool, it is free for files up to 100 Mb.
As an alternative option, you can also use VLC to convert H.265 files to H.264. Click here to learn more about it.
If you are using files from your phone, you can change the format of your future recordings.
Open Settings > Camera > Formats.
Under Camera Capture, you have two options: High Efficiency, or Most Compatible. Change the settings to Most Compatible, it will record your videos in MP4 format with H.264 codec.
For Android OS phones:
Open Camera. Tap Settings>Video>Preferences.
Select the Video Encoding option.
Change the encoding to the Most Compatible, it will record your videos in MP4 format with H.264 codec.