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Movavi Knowledge Base
Does Movavi license have any limitations?
How do I cancel my subscription to Movavi desktop products?
What is the difference between Personal and Business license?
What is Download Insurance Service?
How can I get my money back? Movavi Refund Policy.
See all 34 articles
I have lost my Activation Key. Do I need to pay again to get it back?
I have already purchased the license. Why do I have a trial version?
Can’t activate the program. The program says my Activation Key is incorrect.
My PC is not connected to the internet. How do I activate a Windows Movavi product offline (per email)?
Online Activation for earlier Windows products (released before October 2016)
See all 25 articles
Choosing your Program
What is the difference between Video Suite and Video Editor Plus?
Which program should I buy if I want to capture a video from my computer screen and burn it to DVD?
What Movavi program is right for me? Which one should I choose?
Can I edit photos in Movavi Video Suite?
How do I choose Movavi product?
See all 6 articles
Download and Installation Questions
I want to move the program to another computer.
[Windows OS] How to reinstall the program?
Can I install Movavi for Windows program on Windows 10?
Can I install Movavi program on both my desktop and laptop?
[MacOS] How to reinstall the program on the current machine?
See all 29 articles
How do I update my graphic card drivers?
[Windows OS]OpenGL issues
How to uninstall the program?
How to switch between integrated and dedicated video cards
I cannot import *.MOV or HEVC-encoded files into Movavi products. Video opens with audio only.
See all 15 articles
Movavi Video Editor
"An unknown error occurred" during the export. I cannot save and export my project.
My imported video file has no video or no audio in Movavi Video Editor (Windows OS).
Managing audio tracks
I want to add overlays
My project does not open. What do I do?
See all 38 articles
Movavi Screen Recorder
I receive error message when I start/stop recording my screen (Win)
Recorded file has no video, only audio is playing (Windows OS)
[MacOS] No audio on the output file
Recorded video and audio are out of sync
Cannot record sound from a microphone (Windows 10).
See all 27 articles
Movavi Video Converter
How to add subtitles to video?
How to trim video or audio files
No sound in the converted movie
Can I increase the volume of the output video?
I cannot enable NVIDIA hardware acceleration
See all 34 articles
Movavi Video Suite
How can I export my project created in Movavi Video Editor if I purchase Movavi Video Suite? What if I purchase a newer version?
I receive a message "Your graphics card driver is out of date, which may cause performance issues."
When installing the program I see a message that Movavi Video Suite is already running.
[Movavi Video Suite 14 and earlier] All of the modules in Video Suite except Editor work fine - when I launch Editor I receive Windows error message
[Movavi Video Suite 14 and earlier] I receive error message ’cannot connect to server’ after closing Video Suite
Movavi Photo Products
How to reinstall the program?
The application does not launch at the start.
How do I remove a trial watermark?
Is it possible to import an image from Photos into Movavi Photo Editor or integrate it with other MacOS applications?
Can I edit pictures in a bulk with Movavi Photo Editor?
See all 6 articles
Movavi Clips Application (Mobile)
Can I get a premium access before the purchasing it?
I subscribed to 3-day free Movavi Clips trial but was charged. What do I do?
I have a subscription to Movavi Clips. How do I cancel it?
How do I restore my purchase?
What formats does Movavi Clips application support?
See all 17 articles