Movavi desktop products and access to effects have a yearly or monthly subscription plans.
The subscription renews at the end of each billing cycle and your credit card will be charged automatically. To prevent the charge, you can cancel your subscription before the renewal date.
Before the automatic charge for the subscription renewal, you will get notifications 7 days, 3 days, and 1 day prior to the billing date.
In order to cancel the subscription, please follow the steps below:
Log in to your Movavi account.
Go to the Programs, Effects or Services tab depending what you would like to cancel:
Choose your desired subscription and then cancel it. Note: If you activated a 7-day free trial for effects, you should also cancel that subscription in the Effects tab, in addition to canceling your Movavi Editor subscription in the Programs tab.
You might be asked to specify the reason. This information is confidential.
After cancelling the subscription, the information about cancellation will be updated in your Movavi account within 24 hours.
If you are seeking a refund, we kindly ask you to review our Refund Policy. If your request meets the conditions outlined, create a request here, and we will assist you further.
Please consider writing at least 3 days before your subscription renews to prevent further renewals. Do not forget to mention your email address or order number in your ticket.
If you want to cancel your subscription to the mobile product Movavi Clips, please refer to this article.