For Windows OS:

  • Please uninstall the software using Start -> Control Panel -> Programs and Features.
  • Temporarily disable antivirus and firewall.
  • Download and run this cleaner tool.
  • Download your version of the program at the following link and install again.

For MacOS:

  •  In the Finder, choose Go > Library.

    If you have MacOS 10.11 and earlier, choose Go to Folder. In the Go To Folder dialog, type ~/Library
    Click Go.

  • Open Preferences folder.
  • Once you have open that folder, look for ' com.movavi ' files and remove all the files that have that in the name.

  • We recommend searching those files manually.  

  • remove the program to Trash and clean the Trash;
  • redownload the program by using the Lost key form, or using your Appstore account if your program was obtained through Appstore;
  • install the program once again.