For Windows OS:
When the application crashes at the start, or errors at the launch come up, it is recommended to reinstall the program.
- Please uninstall the software using Control Panel -> Programs and Features (Uninstall a program).
- Download and run this cleaner tool.
- Temporarily disable antivirus and firewall.
- Download your program at the following link and install again.
For Mac OS:
- In the Finder, choose Go > Go to Folder.
- In the Go To Folder dialog, type ~/Library
- Open Preferences folder.
Once you have open that folder, look for ' com.movavi ' files and remove all the files that have that in the name.
We recommend searching those files manually.
- remove the program to Trash and clean the Trash;- redownload the program by using the Lost key form, or using your Appstore account if your program was obtained through Appstore;
- install the program once again.