Troubleshooting FAQ

Questions on maintenance and product operability

An advertisement blocks the program after launch
Our programs usually show special promotions, software advice and other useful info in pop-up screens. The content of these screens is constantly changing,...
Tue, 9 Feb, 2021 at 11:37 AM
[macOS] Movavi Software compatibility with HEVC (H.265) decoded files
At the moment, Movavi Software does not support HEVC (H.265) decoded files, due to the difficulties with their licensing scenario and the inability of their...
Fri, 3 Mar, 2023 at 12:31 PM
How to create and upload a portable project for customer support
Portable projects are a useful feature, in cases you need to move your project to another computer, or send it to someone else to share your work process. ...
Tue, 20 Apr, 2021 at 7:11 AM
[macOS] Accessing Hidden Library folder
If you need to access the folder 'Library' - you cannot do that by navigating to it in Finder. The easiest way is to open 'Finder' appli...
Mon, 16 May, 2022 at 3:00 PM
My video file does not show up an AC3 audio track in Movavi software
This issue is common with older OS such as Windows 7, if the video was made with a camcorder.  In the recent updates, there is no support for AC3 codec, bu...
Wed, 10 Aug, 2022 at 4:36 AM