When the application crashes at the start, or errors at the launch come up, it is recommended to reinstall the program first. 


That also refers to a crash with Windows error.

  • Please uninstall the software using Control Panel -> Programs and Features (Uninstall a program).
  • Download and run this cleaner tool.
  • Temporarily disable antivirus and firewall.
  • Download your program at the following link and install again.