Please, check if the format of the file, and its codec, is supported by your Movavi program.
You can find the list of the supported formats for your product in the corresponding manual:
- Video Editor Plus
- Video Converter Premium
- Video Suite
- PDF Chef
- Photo Editor
- Photo Manager
- Slideshow Maker
If the format is supported, but the problem still remains, make sure you can open and preview fully this file on your PC with a player. The corrupted file would have a problem with opening or playing.
Please note: some files can be copy-protected. Movavi software does not support copy-protected files.
If the file plays fine in your player and is not protected, please contact Movavi Support Team and provide full information on the problem.