Sales&License FAQ

All questions related to purchasing Movavi licenses and payment options.

How are Movavi programs licensed?
The Software is licensed per computer basis, not per user, site or company.  For example, if a person uses 2 computers, to install and use the software ...
Wed, 10 Aug, 2022 at 4:53 AM
What is a Personal license?
Personal license allows you to use Movavi program only for non-commercial purposes in a non-business, non-commercial environment (e.g., at home).  To us...
Sat, 9 Sep, 2023 at 7:33 AM
What are the limitations of Movavi products as trial versions?
All our products available as free downloads have a time-limited trial period.   You are granted the right to use our products without registration sole...
Thu, 19 Apr, 2018 at 11:14 AM
I want to install the program on two computers at the same time
Please, note that, according to our EULA, one licence allows you to install the program only on one computer at a time.   Thus, if you need to use the p...
Wed, 18 May, 2022 at 6:17 AM
I need an invoice for my purchase
If the purchase is made through the 2Checkout (Verifone), you can download the PDF version of the invoice. In order to do that, log in to your 2Checkout acc...
Fri, 21 Apr, 2023 at 5:18 AM
Your software does not do what I need, I would like my payment refunded.
If you would like your payment to be refunded, please check our refund policy page. Please, consider contacting our Support Team and describe your probl...
Sat, 9 Sep, 2023 at 7:35 AM
Wrong program purchased
Please consider contacting us as soon as possible, if you have purchased the incorrect licence. We can either provide a replacement, or refund your purch...
Wed, 15 Mar, 2023 at 5:16 AM
What is the Subscription? How does it work?
Subscription licence is a recurring licence, which allows you to use Movavi program for as long as your subscription is active. Your monthly or yearly su...
Wed, 10 Aug, 2022 at 4:59 AM
I cannot complete my purchase. Payment issues.
Please double-check that all the purchase information is entered correctly and the payment media is valid (e.g. your card is not expired, it is allowed to p...
Wed, 24 Jun, 2020 at 9:25 AM
When will I receive my purchased program?
Generally, within a few minutes after the purchase, you receive your activation key and installation link via e-mail. Please, note that if you choose ba...
Wed, 10 Aug, 2022 at 4:47 AM