1. First, please, try the solutions from this article.
2. If the issue persist, reinstall the program using this instruction.
3. If the methods above didn't work, please, contact our Support Team. Our support team might request the log files in order to locate the issue.
You can collect the log file and attach it to your request, the process is described on this page.
Log files contain the description of actions performed by the application and the technical specifications of your machine (processor model, graphic card, driver version), and does not contain any identifying information.