1. Try updating your graphic card drivers per this howto.

Note that you might have to reboot your PC for applying the changes. 

2. Reinstall the program using this instruction

3. If the problem remains, please contact our Support Team. 

Our support team might request the log files in order to locate the issue. 

Log files contain the description of actions performed by the application and the technical specifications of your machine (processor model, graphic card, driver version).

It does not contain any identifying information.  

Instruction on how to create a log file can be found in the following article.