Movavi Support

Sales&License FAQ 28

• How do I cancel my subscription to Movavi desktop products?
• What is Download Insurance Service?
• How can I get my money back? Movavi Refund Policy.
• I purchased Movavi program online, but received no order confirmation or activation key.
• What payment methods do you accept?

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Activation questions 24

• I have lost my Activation Key. Do I need to pay again to get it back?
• I have already purchased the license. Why do I have a trial version?
• Can’t activate the program. The program says my Activation Key is incorrect.
• My PC is not connected to the internet. How do I activate a Windows Movavi product offline (per email)?
• Activation of Movavi Video Suite 24

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Choosing your Program 6

• What is the difference between Video Suite and Video Editor Plus?
• Which program should I buy if I want to capture a video from my computer screen and burn it to DVD?
• What Movavi program is right for me? Which one should I choose?
• Can I edit photos in Movavi Video Suite?
• How do I choose Movavi product?

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Download and Installation Questions 26

• [Windows OS] How to reinstall the program?
• Can I install Movavi program on both my desktop and laptop?
• [MacOS] How to reinstall the program on the current machine?
• [MacOS] My application crashes instantly.
• How can I change language of the program?

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Troubleshooting FAQ 16

• How do I update my graphic card drivers?
• [Windows OS]OpenGL issues
• How to uninstall the program?
• How to switch between integrated and dedicated video cards
• I cannot import *.MOV or HEVC-encoded files into Movavi products. Video opens with audio only.

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Movavi Video Editor 37

• "An unknown error occurred" during the export. I cannot save and export my project.
• My imported video file has no video or no audio in Movavi Video Editor (Windows OS).
• Managing audio tracks
• I want to add overlays
• My project does not open. What do I do?

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Movavi Screen Recorder 28

• I receive error message when I start/stop recording my screen (Win)
• Recorded file has no video, only audio is playing (Windows OS)
• [MacOS] No audio on the output file
• Recorded video and audio are out of sync
• Cannot record sound from a microphone (Windows 10).

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Movavi Video Converter 34

• How to add subtitles to video?
• How to trim video or audio files
• No sound in the converted movie
• Can I increase the volume of the output video?
• I cannot enable NVIDIA hardware acceleration

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Movavi Video Suite 5

• How can I export my project created in Movavi Video Editor if I purchase Movavi Video Suite? What if I purchase a newer version?
• I receive a message "Your graphics card driver is out of date, which may cause performance issues."
• When installing the program I see a message that Movavi Video Suite is already running.
• [Movavi Video Suite 14 and earlier] All of the modules in Video Suite except Editor work fine - when I launch Editor I receive Windows error message
• [Movavi Video Suite 14 and earlier] I receive error message ’cannot connect to server’ after closing Video Suite

Movavi Photo Products 6

• How to reinstall the program?
• The application does not launch at the start.
• How do I remove a trial watermark?
• Is it possible to import an image from Photos into Movavi Photo Editor or integrate it with other MacOS applications?
• Can I edit pictures in a bulk with Movavi Photo Editor?

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Movavi Clips Application (Mobile) 17

• Can I get a premium access before the purchasing it?
• I subscribed to 3-day free Movavi Clips trial but was charged. What do I do?
• I have a subscription to Movavi Clips. How do I cancel it?
• How do I restore my purchase?
• What formats does Movavi Clips application support?

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